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Top-Rated Heating, COOLING and Plumbing in Kitchener & Waterloo

Heating

Our Heating products are designed to provide efficient and reliable heating and cooling solutions for your home or business.

Cooling

From ductless mini-splits to central AC units, our air conditioning products provide reliable cooling and improved indoor comfort

Plumbing

From tankless to traditional, our water heater solutions deliver reliable performance and improved home comfort.

Current Offers

Elevate comfort with HVAC promotions! Our heating solutions ensure efficient, reliable climate control for your home or business.

Welcome

Serving Kitchener, Waterloo & Surrounding areas Since 1996

Priority Heating, Cooling & Plumbing is a family-owned and operated heating, cooling, and plumbing company that serves southern Ontario. Our business outlook is a simple one: your satisfaction is our priority. Our extensive line of products includes options from Daikin, Trane, Goodman, Honeywell, Polar, Moen, NTI boilers, and Napoleon Fireplaces, and many more. This means we can help you find a reliable product that meets your budget, taste, and needs, whether you’re looking for a residential or a light commercial application.
Priority Heating, Cooling & Plumbing is proud of our growth and small-town values. We believe that the customer experience has to come first in every service we provide, and that means only hiring the best and friendliest technicians available. We treat every home or business with respect, offering fast inspections, unbiased opinions, and options that solve your problem while working with your budget.

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We are locally owned and operated
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We are fully licensed and insured
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We offer financing options
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We’re available 24/7 for emergencies

Raising the Standard in Heating & Cooling

Peter and Wendy Knoop, rooted in humble beginnings, took ownership of Priority Mechanical in 2006. Since then, they’ve grown it into a trusted, full-service HVAC and plumbing company with 100+ employees.

FINANCING OPTIONS

Flexible Financing for your comfort

We know purchasing a furnace, central air conditioner, or HVAC system can be a large investment; this is why Priority Heating, Cooling & Plumbing has partnered with Finance It to provide financing options so you can stay comfortable in your home and comfortably within your budget.

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Testimonials

SEE WHAT YOUR NEIGHBOURS ARE SAYING ABOUT Priority Heating, Cooling & Plumbing

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We had a pre-season inspection done by Zack, one of their HVAC specialists. He was punctual, friendly and took the time to explain what he was doing. He even gave us some tips on furnace filters and explained the differences between them all. We really appreciated the time Zack took to make sure everything was running well. Great job Zack! Thank you.
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The salesperson was really informative and didn't push aggressively. The install team were super professional, did a fantastic job and really showed pride in their work. I would absolutely recommend them.
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Gentleman was very professional!
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We have received Top Notch fast and friendly service in several areas with Priority. We have had a repair done on our AC unit which we had a price quote from “another” company here in Kitchener that Priority did at a fraction of the price. Recently, we replaced our water softener and had great service all the way from our initial phone call to our service tech, Nic and just yesterday a furnace inspection along with an install on our the new smart thermostat we had bought. Thank you Zackary! Such kind customer service too. High praises to a trust worthy local business. Bruce & Carol
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The duct cleaning was much more thorough than previous places we have used for duct cleaning. The technicians were very friendly and professional especially working around our pets.
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We had a new furnace installed. Very impressed with the process end to end: the level of service, professionalism, knowledge and transparency provided by everyone on the team. Highly recommend.
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Yousef and Ky were amazing! They arrived promptly, identified the problem with our hot water heater, explained what they needed to do for the repair – and fixed it. The hot water is flowing better than ever. They were professional and efficient as well as very kind and polite. I would definitely recommend their services.
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Priority installed my new furnace and ac in 2021 and they did an excellent job. Today I had the AC and furnace maintenance service and Zach did an awesome job. I highly recommend Priority and I am a very happy and satisfied customer.
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Excellent experience with Priority! We have dealt with them for years – fair and quick quote from the office staff and the job completed by Tyler and Ryan on site. They added in HVAC to an addition on our home and made a tough job look easy. Highly recommend !! Thank you guys

Our Blog

HELPFUL TIPS FROM OUR TEAM OF EXPERTS

Why More Homeowners Are Choosing Ductless Mini Splits for Room-by-Room Comfort

Ductless mini split systems are becoming a go-to choice for efficient, targeted home heating and cooling. Unlike traditional HVAC systems that rely on ductwork, mini splits operate independently in each zone—making them perfect for additions, basement suites, and older homes. Here’s why they’re gaining popularity: Energy Efficiency: Inverter technology means they only use as much […]

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